Intervention
19 Feb

When my boyfriend and I were in Eastern Europe in December, we caught an overnight sleeper train from Krakow to Prague. The train ride was as train rides often are – halting and bumpy, and absolutely not conducive to getting a good night’s sleep. We also underestimated the length of time we would have to disembark when we arrived in Prague, which left us rushing around as the cabins rapidly emptied, throwing on clothes and cramming our toothbrushes into our bags.
As I stepped off the train, weary from constantly interrupted sleep and irritated at having had to flap around so much, I found myself next to a group of five or six young North American* travellers. They had formed a pack-like circle around one of the Polish train guards, and one of them was busy pointing into the man’s face, shouting and swearing and accusing him of having unlocked the door to the group’s cabin during the night and stolen a camera. The guard spoke hardly any English, and it was clear to me looking on that he didn’t fully understand what he had done to deserve such a torrent of abuse. The sight nearly broke my heart.
I’ll admit it: I did stand there for a moment, wondering whether I should just scuttle away and leave them to it. But there was something so ugly and disparaging about the tone of voice of the person doing the accusing, and something so helpless and uncomprehending about the person being accused, that before I knew it I had stumbled into the middle of the group and told them all that I didn’t think it was acceptable to speak in that tone, using those words, to another person – stolen camera or not. While I probably didn’t do much to diffuse the situation (aside from deflecting some of the bile from the guard onto myself), I did gather from the grateful smile the man flashed me as the group finally moved away, the ringleader still yelling at the top of his voice about how this had been none of my business, that he had appreciated someone coming down on his side.
Rudeness is king among my pet hates. When I was a student, I worked a variety of service industry jobs, mainly in shops. And one of the things that blew me away – aside from the terrible hours and the laughable pay – was just how nasty people can be, without good reason. It’s not in my nature to be unkind in the first place, but ever since I experienced the wrath of the angry customer during my student days I’ve gone out of my way to be nice to people working in shops, bars and restaurants. I don’t care if I’m the customer and I’m supposed to carry some aura of indignant righteousness around with me. I don’t. We’re both human beings, we’re both equals. Surely that’s all that matters?
But what has the capacity to irk me more than people being unduly rude is other people standing idly by and letting it happen. Few things have humiliated me more in life than being yelled at in front of a packed shop in the middle of a busy Saturday afternoon. But looking back on my various encounters with horrible customers over the years, I can’t quite decide what’s worse: being yelled at when you don’t deserve it, or having twenty other people standing there listening but trying to avert their eyes because they think it’s not their problem.
You know, I think it actually might be the latter. Which is why (another) one of my continuing goals in life is to intervene when I see people being unnecessarily rude. Not because I’m an interfering busybody, but simply because I don’t want to be the person who lets her own cowardice win out over what I see as being the right thing to do. This is not something that comes naturally to a confrontation hater like myself. But I’m starting to think that just because something is scary doesn’t also mean it’s not worth doing, or in my case, not worth getting over. We’re all human beings, we’re all equals and we all (I think) carry a duty to look out for one other where we can, even if we’d sometimes rather take the easy route out, and even where the thought of abiding by that duty fills us with dread.
So tell me! Encourage me! Do you intervene when you see people behaving badly towards others?
Image above from here.
*As one commenter to this post has pointed out, the group might not necessarily have been from the States – that was my impression, but it could have been wrong.






